Terms & Conditions
1 About us
1.1 Company details. Parcel 24 Delivery W.L.L (CR 130837-1) (we and us) is a company registered in Kingdom of Bahrain. Our main trading address is: Office No. 62, Building No. 1226, Road No. 5124, Block No. 351, 6th Floor Manama, AlSuwayfiyah - Kingdom of Bahrain. Any references to Parcel in these Terms shall be a reference to us.
We operate the Parcel platform which is an electronic platform that allows parties to provide purchase services directly or on behalf of their customers and deliver it to their homes or at locations previously determined by such customers. The Parcel platform provides the opportunity for the customer to choose the appropriate representative to carry out the delivery process.
Contacting us. To contact our customer service team please email to firstname.lastname@example.org or call 13333070.
Our contract. These terms and conditions (Terms) govern and apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. As soon as you place an order on the Parcel platform these Terms will be applied and we have entered into the Contract with you. If you do not agree with these Terms you must not use the platform nor order any of the Services offered.
2.2 Entire agreement. This Contract and its amendments represent the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in this Contract.
Language. These Terms and the Contract are made in the English and Arabic languages. If there is any inconsistency between the two then the English language version shall prevail.
Eligibility for services. You acknowledge and warrant that: (1) your use of the Services has never been disabled and you have never been prevented from using them at any time (2) you are not a competitor of Parcel and you do not offer any competitor products or services that those of Parcel and (3) you have the full legal capacity and authority to contract and that you will not be in violation of any law or contract, and that you have no case law, arrests, warrants or claims with any authorities.
2.5 Pledges and Guarantees. You acknowledge and warrant that you will:
Comply with all laws and regulations in force in the country you use Parcel.
Provide correct and accurate information to Parcel and update it periodically.
Review and comply with any notices sent through Parcel regarding your use of the Services provided by the Parcel platform.
The Services or platform will be used for legitimate purposes only, and the Services will not be used to purchase or receive any illegal goods, stuff and/or material prevented by local authorities or for the purpose of fraud.
You will not use the Services or platform for any act or behaviour of terrorism, money laundry or to cause harm, harassment or inconvenience to anyone.
Agree to save information of your executed operations and exchange it between companies within the platform or with local authorities and evaluate transactions with you.
Not hinder the proper operation of the Parcel platform.
Not attempt to harm the Services or the platform in any way.
Not copy or distribute the platform or other content without obtaining written permission from Parcel.
Keep your account password or any identification method provided by you and provide access to your account, in a safe and confidential manner.
Provide us with all information and evidence of your identity at the discretion of your private Parcel representative.
Agree that Parcel has the right to refuse to provide the Services or the use of the platform without giving reasons.
Your copy. You should save a copy of these Terms to your computer for future reference.
Placing an order and its acceptance
3.1 Placing your order. Please follow the onscreen prompts on the platform to place your order. You may only submit an order using the method set out on the platform. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.
Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
Accepting your order. Our acceptance of your order takes place when you send a request for a driver to deliver an order by Parcel Application or through the direct integration, at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate to those Services confirmed in the Order Confirmation.
4.1 You may cancel the delivery request within the first two minutes without any financial consequences. But after two minutes have passed since the delivery request from the second party, the request tariff is considered valid. He can also cancel the order if 15 minutes have passed, and the driver has not yet reached the second party’s place. The second party can also cancel the order if no driver has been assigned to the task of delivering the order yet.
5.1 Descriptions and illustrations. Any descriptions or illustrations on our platform are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
5.2 Compliance with specification. Subject to our right to amend the specification (see clause 5.3) we will supply the Services to you in accordance with the specification for the Services appearing on our platform at the date of your order in all material respects.
5.3 Changes to specification or Services. We reserve the right to amend the specification of the Services at any time at our discretion or to suspend the Services at any time by posting a notice on the platform of Parcel and we reserve the right to place restrictions on certain features on the platform or Services and/or limit your access to portions of the Services without notification to you.
5.4 Reasonable care and skill. We warrant to you that the Services will be provided using reasonable care and skill.
5.5 Time for performance. We will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates and times will not give you the right to terminate the Contract or to seek any other remedy against us.
6.1 The second party can link its online application directly with the application of the first party in order to benefit from the services that the two parties have agreed that the first party will provide to the second party. And that is by requesting an electronic key issued by the first party and submitting it to the second party, allowing him to access the agreed services.
6.2 The first party has the right to share the electronic key with a third party whose function is to develop the electronic application in order to link the application of the first party with the application of the second party.
7.1 It is your responsibility to ensure that:
(a) the terms of your order are complete and accurate
(b) you co-operate with us in all matters relating to the Services.
(c) you provide us with such information we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects.
(d) you comply with all applicable laws, including health and safety laws.
(e) you will not share your username and password or other credentials with any other party for them to access the Parcel platform.
(f) you will not use by any way the Parcel platform and/or the Services, purchase, deliver, send, or receive any prohibited items, materials, products as detailed in the list appearing as Schedule 1 to these Terms at any time.
(g) you are solely responsible for the privacy of the services and you are solely responsible for the use of the platform or Services by anyone else using your account and/or username, password or your access credentials. You agree to notify us forthwith if you become aware of any loss, theft or unauthorized use of any password, username, IP address or other methods of accessing the platform or the Service.
(h) you will defend, hold harmless and indemnify Parcel and its affiliated companies, its officials and managers and other representatives, employees, lawyers and agents and not to harm them and absolve them of any claims, costs, damages, losses, liabilities and expenses (including reasonable legal fees) arising or related to: (1) your violation of any of these Terms or any applicable laws or regulations whether or not referred to in these Terms or (2) your violation of any rights of others including service providers connected with providing the Services to you by use of the Parcel platform or (3) your use or misuse of the platform and/or Services.
7.2 If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 7 (Your Default):
(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under clause (Termination).
(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services.
(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your default virtual account.
8.1 In consideration of us providing the Services you must pay our (Charges) in accordance with this clause.
8.2 The Charges are the prices quoted on our platform at the time you submit your order.
8.3 There may be government fees added to the basic delivery fee. These fees will be indicated by the Parcel platform.
8.4 If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly.
8.5 We take all reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 8.8 for what happens if we discover an error in the price of the Services you ordered.
8.6 Our Charges may change from time to time at the discretion of Parcel, but changes will not affect any order you have already placed.
8.7 Our Charges are exclusive of any applicable taxes. Where any taxes are payable in respect of some or all of the Services you must pay us such additional amounts in respect of such taxes, at the applicable rate, at the same time as you pay the Charges.
8.8 It is always possible that, despite our best efforts, some of the Services on our platform may be incorrectly priced. The price will be corrected as soon as we become aware of the error.
9.How to pay
9.1 Payment for the Services is an advance payment. And it is by charging your cash wallet balance in advance with a credit amount with Parcel. The delivery fee you request will be deducted from your wallet balance directly.
9.2 If you fail to make a payment under these Terms, we will have the right to immediately terminate the Contract and prevent you from using the Platform or Services in the future.
If an issue arises or you are not satisfied with the services, please contact our customer care team via email at: email@example.com
10.2.1 For Parcel Cash Wallet users only: You can file a complaint in the manner set out in this clause within a maximum period of two days from the expiry date of the order delivery, otherwise the order with all its data will be considered correct with all its contents.
10.2.2 For non-users of the Parcel Cash Wallet: In the event that you received the account statement from Parcel 24 for delivery and did not make any “written” complaint or comments on it within two working days from the date of receiving it, the statement of account delivered to you by Parcel 24 for delivery is considered correct with all its contents.
11.1 All intellectual property rights in or arising out of or in connection with the Services and or in relation to our platform will be always owned by us. Save as set out in this clause 11 you must not reproduce the Services or any trademarks or trade names that appear in the Services and/or the Parcel platform.
11.2 We agree to grant you a fully paid-up, worldwide, non-exclusive, royalty-free license during the term of the Contract to copy the deliverables specified in your order (excluding materials provided you) for the purpose of receiving and using the Services and such deliverables. You may not sub-license, assign or otherwise transfer the rights granted in this clause 11.
11.3 You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable license to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.
12.1 We will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for the following losses:
loss of profits.
loss of sales or business.
loss of agreements or contracts.
loss of anticipated savings.
loss of use or corruption of software, data or information.
loss of or damage to goodwill.
any indirect or consequential loss.
12.2 Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire after 7 days from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
12.3 Parcel is not responsible for any damages resulting from your use or inability to use the platform including damages caused by malware or viruses nor are we responsible for the incorrectness or incomplete information on the platform.
This clause will survive termination of the Contract.
13.1 We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by clause 13.2.
13.2 We each may disclose the other's confidential information:
(a)to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors, or advisers comply with this clause 13; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
13.3 Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.
14.1 Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect without giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 2 days of you being notified in writing to do so.
(b) you fail to pay any amount due under the Contract on the due date for payment.
(c) you violate the conditions of user on the platform or otherwise stated by Parcel
(d) Parcel considers that you are abusing the platform or Services.
(e) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business.
(f) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
14.2 You may terminate the Contract at any time by permanently deleting the platform installed on your electronic device thereby disrupting your use of the platform and/or Services. You can close your user account at any time.
14.3 Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
14.4 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
15.Events outside our control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
15.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
we will contact you as soon as reasonably possible to notify you; and
our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
15.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 7 days. To cancel please contact us. If you opt to cancel, we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Services up to the date of the occurrence of the Event Outside Our Control.
You must not attempt to procure services that are competitive with the Services from any of our directors, employees, or consultants, whether as an employee or on a freelance basis, during the period that we are providing the Services to you and for a period of six months following termination of the Contract.
17.Communications between us
17.1When we refer to "in writing" in these Terms, this includes emails from the @tryparcel.com domain.
17.2 Any notice or other communication given by one of us to the other under or in connection with the Contract can be by way of SMS or via the platform or to the email address registered in the account information entered by you on the Parcel platform.
17.3 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
18.1 Assignment and transfer.
We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on our platform if this happens.
You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
18.2 Variation. Parcel reserves the right to amend or change these Terms or the Services it provides without prior notice, and it is your responsibility as a user of the platform to review the Terms periodically to see updates that are relevant through the link in the platform menu.
18.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
18.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
18.6 Governing law and jurisdiction. The Contract is governed by Kingdom of Bahrain law and regulations and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the Kingdom of Bahrain courts. In the event of a dispute, claim or disagreement which cannot be resolved amicably between us, it is agreed that before any court proceedings are pursued, the parties must first submit their claim to mediation under the International Chamber of Commerce Mediation Rules. If such dispute has not been resolved within ninety (90) days following a request for mediation by one of the parties, then either party shall then be at liberty to bring legal proceedings in the Kingdom of Bahrain courts.
Classifications Table 1 - Prohibited Items
Alcohol: Liquors, Spirits and intoxicants, wine, champagne, beer and more.
Banned animals and agricultural: Parts of animals, blood or other fluids, weeds, prohibited seeds, plants and any other organic matter (including derivatives of production) are at risk of extinction or that are prohibited from trade under the law.
Pornography: Pornography or other material that may constitute sexual exploitation of children.
Copyrighted materials and applications: Illegal copies of books, music, movies, and any other licensed and protected material including copies that infringe property rights, illegal copies of applications, programs, video games, and any other licensed and protected materials such as original applications, package programs, or other products that enable you to send anonymous messages.
Counterfeit and illegal goods: Counterfeit goods or designs, celebrity unsigned items that usually require such a signature, forged signatures, coins, stamps, and other potentially unlawful goods
Devices and mechanisms used to break up or breach technical protection: Any chipsets or other devices used to bypass technical protection on digital devices, including iPhone decoders.
Drugs and equipment: Prohibited substances, drugs, illegal drugs, and preparation equipment including herbal pills such as salvia, magic mushrooms, and materials that promote the use of such products; or legal substances such as plants and herbs in a manner that requires their digestion, inhalation, or extraction of any illegal substances from them that perform the same effect as drugs or non-substances or claiming to achieve health benefits without proof or proof.
Games and gambling: Lottery tickets, sports betting, memberships for gambling websites and any related content.
Electronic hacking materials: Evidence, directions, information, and requirements that violate the law by sabotaging or allowing unlawful access to applications, programs, servers, Internet sites or any other protected property.
human organs: Human organs or any parts of the body, fluids, stem cells and foetuses.
Illegal and stolen goods: Materials, products and information that promote unlawful goods or enable illegal acts to be performed; goods that you do not own or have the right to sell; goods that are produced by infringement of property rights of other parties; contraband and goods that violate import and export regulations and preambles; For transportation restrictions; goods recorded in public records (such as real estate) whose transfer requires formal procedures that cannot be performed on the network. You and the customer are fully responsible for verifying that all materials you sell are legal and authorized.
Illegal communication equipment: Devices intended to capture free satellite signals and cables, cable broadcast decoders, encryption cards, codec card programming devices, illegal equipment and products that are used to modify cell phones and other equipment that are illegal under the Telecommunications Authority’s regulations or any regulator in the country in which they are offered Goods.
Supernatural drugs: Treatments, unproven drugs, or materials marketed as fast and effective treatment for health problems.
Inappropriate goods: Goods, literary materials, products, or any other materials that:
● Defame and defame any person or group of people based on race, country, religion, gender, or any other factor.
● Defame and defame any person or group of persons protected from defamation and defame under the prevailing law (such as the protection available to ruling families in some areas).
● inciting or encouraging violent acts.
● promote intolerance and hatred.
● Promotion of affiliation to terrorist groups or other organizations prohibited by law.
● Promoting Revisionist theories defined by law.
● contrary to the prevailing ethical controls.
Aggressive and criminal goods: Scenes, images, and criminal items such as personal belongings associated with crimes or criminal acts.
Precious materials: Sale in bulk for minerals or rare or precious stones.
Cultural materials and protected handicrafts: Articles covered by the UNESCO Charter of 1970 regarding means to prevent and protect import, export, and unlawful transfer of ownership of cultural property or forbidden to sell, export or transfer its ownership under the law; handicrafts, cave formations and material related to landfills and protected under federal law such as the Cave Resources Protection Act 1988
Fireworks and dangerous materials: Fireworks and related goods that are considered in the markets in which they are sold: toxic, flammable, or radioactive, and materials such as gunpowder, explosives, gasoline, and propane packages.
Goods subject to specific controls: Airbags; Mercury-containing batteries; Ferron and similar refrigeration materials; Chemical and industrial solvents; Medical operations; Car number plates; Police and preamble equipment and law enforcement equipment; Locksmiths; Medical devices; Pesticides; Fitness and electrical stimuli; Recovered materials; Inspection and surveillance equipment primarily used to eavesdrop on illegal or electronic calls or to enable illegal eavesdropping on people and record their calls; goods subject to control by the government or other authorities .
Traffic authority’s apparatus: Radar jammers, license plate covers, traffic lights and other related products.
Weapons: Weapons, ammunition and any other material including, without limitation, concealed and difficult to detect hidden weapons and knives, artistic pieces, silencers, ammunition cabinets, light machine guns and tear gas.
Total currency selling: Reduced currencies or the trading of currencies and currencies supported by precious metals.
Delivery to children of primary or middle school age or below: We have the right to refuse to provide service to all children under eighteen. In addition, we have the right to refuse delivery to any location in or around primary or middle schools.
Misuse of the software platform: We totally reject any offensive language or bad behaviour towards the company and / or the service we provide and / or any of our employees and / or any of the correspondents working with us. If, at our discretion, it was decided that any customer would use offensive language towards the company, service, employees, and / or Parcel 24 Delivery deliver representatives, this would permanently close the customer’s account without refunding any amounts due. This is considered a threat of prosecution, defamation, or insult.
Taxi services: Transport of people within the city
Heavy and bulky materials: huge items that are not suitable for a small car and items that weigh more than 40 kg.
Luxurious and precious things: Items whose value exceeds 3,000 USD
Mandatory conditions for the delivery of medicines to pharmacies and its sort:
1 - Medicines prices must match with NHRA price list.
2 - (Pharmacy only & General Sale) medicines, Multivitamins and Food supplements can be displayed within the apps, while it is strictly forbidden to display (Prescription only medicines).
3 - All medicines and pharmaceutical products displayed must be registered in Bahrain.
4 - Controlled and Semi-controlled medicines are not subjected to delivery service.
5 - Delivery will be only using vehicles that have the approval of vehicles used in medicines and pharmaceuticals from the National Authority for Regulating Medical Professions and Services.
6 - It is forbidden to use vehicles not approved by NHRA.
7 - All parties are committed to adhere to regulations and procedures mentioned in “Resolution (63) for the year 2019 to issue the regulation of the requirements and procedures for the practice of pharmacy professions, licensing of pharmaceutical centers, medicines and pharmaceutical products factories, and pharmaceutical facilities.”
8- Parcel 24 Delivery Company is fully responsible for the delivery process (even if it will agree with a third-party company).